How we use your information
- When enquiring or registering on our site, you may be asked to enter your name, email address, address, phone number or other details to help you with your enquiry and experience.
- We use customers’ personal data to communicate with clients in relation to provide service information.
- We use personal information to provide a high level of customer service and follow up our customers after correspondence (including assisting with any website enquiries, email or phone enquiries) and to notify of any security and data breach alerts, and technical notices.
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To communicate with you about our offers, promotions, our venue, upcoming events, or other products and services, via email, telephone, text message or push notification.
You can change your marketing preferences (including the way we contact you) by emailing firstname.lastname@example.org or by clicking unsubscribe on our mails. To enable us to carry out targeted online advertising more likely to be relevant to you.
To meet our legal obligations and for establishing, exercising and defending our legal rights. Your data will be processed in line with the Principles and Rights of The General Data Protection regulation. You also have the right to withdraw consent where it has been provided and we will no longer send you information related to those subjects, which may mean you will not be informed about our latest events, offers and venues. We are the data controller in respect on any personal data we collect about you. We have appointed a data protection officer who is responsible for monitoring our data protection compliance.
When do we collect information?
We collect and process information from you when you register on our site, subscribe to a newsletter, fill out an enquiry form or enter information on our site.
Information you give us
Name, email address (personal and/or work), postal address, telephone number(s), interests, preferences, and/or competition entry details and answers.
Information automatically collected from you
When you visit or use any of our Digital Applications, we automatically collect certain information from you (the majority of which is from a server log), including: geo-location data, operating system and browser type; domain name requested; server log details; browser language; access times; application version, platform and settings; URL of the website you visited while browsing to our websites; time you spent on each visited page; URLs of the pages you visited on our websites; IP address used to connect your computer or mobile device to the internet; other information about your use of and actions on our websites. We may record or monitor calls, emails, text messages and other correspondence for training purposes to improve the quality of our offering and services.
Information collected from third parties
Google analytics – collects information about how our visitors use our Digital Applications. Double click (Data collection for Google Adwords) – collects information about how visitors use our Digital Applications.
Design my night (Access UK ltd) and Open Table – collect information for bookings, events and reservations.
Protection of your personal data
We are committed to protecting your personal data and to keeping it safe and confidential. We will therefore ensure that appropriate technical and organisational physical, electronic and procedural safeguards are implemented to protect it. Access to your personal data will also be limited to our employees and certain third parties who process it on our behalf.
We do not sell, trade, or otherwise transfer to outside parties your information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect our sor others' rights, property or safety.
If you have any comments or questions, please contact us at 2-4 Wharfdale Road, via phone (020278 88 27) or via email on email@example.com. If at any time you wish to change how we communicate with you or what we communicate with you about, or you wish to unsubscribe from any of our marketing related activities, please follow the link at the bottom of any of our e-communicactions or email firstname.lastname@example.org and we will process your request.
We also use MailChimp for communications. They are located in the USA but they have certified to the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework and are therefore deemed as having adequate controls by the EU supervisory authority for GDPR. Your information will not otherwise be transferred out of theEuropean Union without your prior consent; we will not share your personal data. By subscribing to our newsletter, this will mean receiving our weekly or monthly newsletters from us.
Storage & disposal
Your information will be stored in an encrypted database and will be retained for 6 years. However you may ask for this to be deleted in accordance with the Rights of the GDPR.
2-4 WharfdaleRoadLondon, London N1 9PE UK
Last Edited on 2018-10-16